Returns & Refunds Policy
Simple, transparent and customer-friendly return protection.
Store Information
Store: Caesicuts
Website: caesicuts.com
Company: CAESI CUTS LLC
Address: 110 SW 34TH ST GAINESVILLE, FL 32607
Email: [email protected]
Return Window
30 days from delivery date.
Accepted Returns
Defective and non-defective products.
Exchanges
Available within 30 days.
Refund Time
Processed within 10 business days.
Eligible Returns
- Product arrives damaged or defective
- Wrong item received
- Item differs substantially from the product description
- Non-defective products returned within the approved return period
Product Condition Requirements
Returned products must be:
- New or slightly used
- Clean and in resalable condition
- Returned with original packaging when available
- Free from intentional damage or misuse
Return Shipping & Fees
- Returns are handled by mail
- Free prepaid return label included
- No restocking fees
- No return shipping charges for approved returns
How To Request A Return
Step 1: Contact us at [email protected]
Step 2: Provide:
- Order number
- Item(s) to return or exchange
- Reason for request
Step 3: Wait for approval and return instructions.
Step 4: Ship the item using the provided return label.
Exchanges
Customers may request an exchange within 30 days after delivery. Availability of replacement products will be confirmed before processing.
Refund Processing
After the returned item is received and inspected, approved refunds will be issued to the original payment method within 10 business days.
Damaged Or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery. Depending on the circumstances, we may offer a replacement, exchange, or full refund.
Third-Party Purchases
This policy applies only to purchases made directly through caesicuts.com. Orders placed through third-party marketplaces are governed by the policies of those platforms.
Policy Updates
We may update this policy periodically. Any revisions will be posted on this page together with the updated revision date.
Need Assistance?
Customer Support: [email protected]
Company: CAESI CUTS LLC
We’re here to help with returns, exchanges, and refunds.
